Support tickets

Menu Help & Support → Tickets. Every member can create tickets.

1. Add ticket: type (complaint, suggestion, bug report, question, feature request), subject, message, and an attachment (PDF or image, 10 MB).
2. The Alurco team replies. When they ask you something, the ticket shows Waiting for you and appears in the notification bell.
3. Reply in the same ticket. A resolved ticket reopens when you reply.
4. Close the ticket when it is done, and rate it 1–5.

Owners and admins see every ticket of the company; other members only their own.

Add-on modules: request modules such as Project Management or Translation with a feature-request ticket.