Sign-in, forgotten password and password change

Signing in

Sign in with your email and password. If it fails, the message is always the same ("wrong email or password"), whatever the cause. After 5 attempts within a minute, wait a moment before trying again.

Each device has its own session:

• a session lasts 7 days;
• a session unused for 3 days ends sooner;
• Sign out only ends the session on that device.

Forgotten password

1. On the sign-in page choose Forgot password and enter your email.
2. Open the email: it contains a 6-digit code.
3. Enter the code and a new password.

The page always shows the same message, registered or not, so nobody can guess your email.

Changing your password

Profile menu (top right) → Change password. Enter your current and your new password.

• After it succeeds, every other device is signed out. The device you are using stays signed in.
• You receive a notification email. If you did not change it, reset your password straight away.

Password set by an admin

If a company admin created your account or set your password, you must change the password the first time you sign in, before any other menu opens.